Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us: click here

Technical

No. The nib is designed by our team, consulted by multiple
well-known professional calligraphers and a caliber nib technician that
has made fountain pen nibs for many big pen companies. 

The nib should last for years (depending on how you maintain
& use it, of course). Some people may "abuse" the nib (read: push
over its limit to flex) which obviously is not a good idea.

The nib is rust-resistant, made from Stainless Steel 316, also known as surgical steel, marine-grade steel. 

A common misconception: ebonite feeds are superior compared with plastic feeds.

Ebonite feed is good at supplying ink, but it doesn't regulate the flow very well.

Our engineer solved the ink flow requirements for the flex nib without
needing us to resort to the ebonite feed that at the end will increase
the price of the pen. We want our pen to be affordable for everyone
without sacrificing the quality. 

Yes, you can. The pen uses a standard international ink converter that can be swapped with the ink cartridge.

Shipping

USA orders will be shipped from our warehouse in California when it's in-stock.

For other countries, your orders might be shipped from a fulfillment center close to your country.

We offer a trackable shipping Worldwide. It doesn't matter where you live, we can send it to your place (mostly by DHL or FedEx).

Please check your email for the tracking number. You can click on it to see the updated parcel location from the courier company.

Optionally, you can also track your order here: Track My Order 

If you still need help, please contact us: click here 

We partnered with reliable shipping companies that can deliver in 3-5 business days, excluding order processing times 2-3 days. You will be sent a confirmation email with your tracking number once your package ships.

Most orders will be delivered by FedEx. Other countries, such as United Kingdom and EU region orders will be delivered by local courier partners (Royal Mail, Deutsche Post, etc).

Free shipping for all orders above $100 or equivalent.