Shipping & Deliveries
We partnered with reliable shipping companies that can deliver in 3-5 business days, excluding order processing times 2-3 days. You will be sent a confirmation email with your tracking number once your package ships.
Most orders will be delivered by FedEx. Other countries, such as United Kingdom and EU region orders will be delivered by local courier partners (Royal Mail, Deutsche Post, etc).
Free shipping for all orders above $100 or equivalent.
NOTE: These are estimated delivery times. Aaron Pen does not guarantee delivery dates. We will, however, always do our best to deliver on or before your delivery date.
Please double check all shipping information before submitting your order. Your order will be delayed if we have to contact you to update incorrect information.
Your order may be delivered to you by either the local post office or a local courier. Most orders will be delivered by your local post service, so the package will arrive with your regular mail. If you are not home when the delivery is made, a notice may be left by the postal service advising where your delivery can be collected.
We will not re-ship packages returned for wrong or incomplete addresses and customer unavailability.
If your tracking information states that your package was delivered and you have not received it, you must contact the delivery carrier and address the issue directly with them. Aaron Pen does not hold or accept responsibility for packages that have been stated as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
CUSTOMS & REGULATIONS
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
You are responsible for checking your local postal regulations for restricted items as we cannot be held liable for any items that are not accepted into the specific country.